Frequently Asked Questions
🎥
How does it work?
Just 3 Easy Steps to Create Magic ✨
Step 1: Photo 📸
- Select your favorite photo
- We will print it on poster
Step 2: Text ✍️
- Write 1-3 sentences
- We will show on poster
- We will read it for you
Step 3: Music 🎵
- Choose your song
- Set start time if needed
- Example: "Happy Birthday Song (0:30)"
⏱️
When is my video ready?
👋 Hello! Your video is in progress! 📹
⚡️ Time needed: 1-3 days
⚡️ Next Day Delivery? Video arrives the day after ordering!
💝 Thanks for your support!
📩
How do I receive my video?
We will email your video when ready ✉️
Your email address:
- Automatically saved during checkout
- Or you can add it in order notes
Important!
Can't find your video? 🤔
- Check your Spam/Junk folder!
- Some customers find their videos there 📥
🌍
Can I write in other languages?
Yes! Welcome to use any language! ✅
We will read it in your chosen language! 🎙️
All languages supported! 🌟
⚡️
I want my video fast!
At checkout, choose "Next Day Delivery" option! ⚡️
We guarantee: Video will be ready the day after your order
Need it more urgently or have special requirements?
Feel free to contact our support team - we're happy to help! 💬
📝
I want to change my Text or Photo!
Yes, we can help! ✅
Important: Only possible before video recording
Please provide:
- Your new text or photo
- Order number (if you have it) 📦
We'll confirm changes with you! 💌
🔍
Can't find your video?
Two easy steps to find your video:
- 1. Check your Spam/Junk folder first! 📥
- Many email systems put our videos there
- Some customers find their videos there
- 2. No video in inbox or spam? 💬
- Contact us immediately:
- Use our live chat support
- Or email us: [WishShineOfficial@gmail.com]
We're here to help you find it! ✨
✨✨Book your Video within 30 Seconds Now! Let us create a magical and memorable experience for your next celebration✨✨